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Explanatory Notes: Learn more about how the CRM product handles a particular feature and its benefit
Side by side rating comparisons for 265 features to compare program performance
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software selection tools:
CEO’s Guide for Selecting CRM Software Everything from evaluating needs to setting up decision support criteria
The Customer Relationship Management (CRM) Strategy Workbook
Provides step-by-step guidance for creating, executing and evaluating campaigns, along with hundreds of tips based on real world experiences.